Beautiful Moments by Elka

 

Last Updated: 4.3.2026

 

These Terms and Conditions govern the use of the website and the purchase of products from Beautiful Moments by Elka. By accessing this website and/or placing an order, you agree to be bound by these Terms.

 

If you do not agree with these Terms, please do not use this website.

 

 

 

1. Business Information

 

 

This website is operated by:

 

Beautiful Moments by Elka

Gibraltar

 

For customer service enquiries please contact:

Email: elka@thejewelbox.gi

 

Beautiful Moments by Elka sells handmade and personalised jewellery products via this website.

 

 

 

2. Eligibility to Purchase

 

 

By placing an order through this website you confirm that:

 

• You are at least 18 years old, or have permission from a parent/guardian.

• You are legally capable of entering into binding contracts.

• All information you provide is accurate and complete.

 

 

We reserve the right to refuse or cancel orders where necessary.

 

 

 

3. Products

 

 

All products are handmade jewellery items, including necklaces, bracelets, charms, bangles and personalised jewellery.

 

Due to the handmade nature of the products:

 

• Slight variations in appearance may occur.

• Images are for illustration purposes only.

• Colours may vary depending on screen settings.

 

 

Product measurements and descriptions are provided as accurately as possible.

 

 

 

4. Pricing

 

 

All prices displayed on this website are in GBP unless otherwise stated.

 

Prices may change at any time without notice.

 

If a pricing error occurs, we reserve the right to:

 

• Cancel the order

• Contact the customer before processing

• Issue a full refund if payment has been taken

 

 

Any applicable taxes will be included or displayed at checkout.

 

Customers are responsible for any import duties or customs charges for international orders.

 

 

 

5. Orders & Contract Formation

 

 

When an order is placed, you will receive an order confirmation email.

 

This confirmation does not mean the order has been accepted.

 

A contract between the customer and Beautiful Moments by Elka is formed only when:

 

• Payment has been received, and

• The order has been processed or dispatched.

 

 

We reserve the right to cancel orders due to:

 

• Product availability

• Payment issues

• Fraud prevention checks

• Errors in product information or pricing

 

 

 

 

6. Personalised & Custom Jewellery

 

 

Many products offered by Beautiful Moments by Elka are custom-made or personalised.

 

In accordance with EU consumer protection laws, the 14-day cancellation right does not apply to personalised or custom-made products.

 

Customers must carefully check spelling, dates, and custom details before submitting an order.

 

Personalised items cannot be returned unless faulty.

 

 

 

7. Shipping & Delivery

 

 

Orders will be processed within the stated timeframe shown on the website.

 

Delivery times may vary depending on:

 

• Destination

• Postal service delays

• Customs processing

 

 

Beautiful Moments by Elka is not responsible for delays caused by shipping providers or customs authorities.

 

Customers are responsible for providing a correct delivery address.

 

If a parcel is returned due to an incorrect address, additional shipping costs may apply.

 

 

 

8. Right of Withdrawal (EU Consumer Law)

 

 

Under EU consumer law, customers have the right to cancel non-personalised orders within 14 days of receiving the goods, without providing a reason.

 

To exercise this right:

 

• The customer must notify us via email within 14 days.

• Items must be returned unused and in original condition.

 

 

Return shipping costs are the responsibility of the customer unless the item is faulty.

 

Refunds will be processed within 14 days of receiving the returned item.

 

This right does not apply to personalised or custom-made jewellery.

 

 

 

9. Faulty or Damaged Items

 

 

If an item arrives faulty or damaged, please contact us within 7 days of receiving the product.

 

Customers may be entitled to:

 

• Repair

• Replacement

• Refund

 

 

This is in accordance with EU consumer protection legislation.

 

 

 

10. Jewellery Care & Product Use

 

 

Jewellery should be worn and stored carefully.

 

Customers should avoid exposure to:

 

• Water

• Perfumes

• Chemicals

• Excessive force

 

 

Beautiful Moments by Elka is not responsible for damage caused by misuse, accidents, or improper care.

 

Jewellery items may contain small components that could pose a choking hazard and should be kept away from small children.

 

 

 

11. Intellectual Property

 

 

All content on this website including:

 

• Product designs

• Images

• Logos

• Text

• Branding

 

 

are the property of Beautiful Moments by Elka and are protected by intellectual property laws.

 

They may not be reproduced or used without written permission.

 

 

 

12. Limitation of Liability

 

 

To the fullest extent permitted by law, Beautiful Moments by Elka shall not be liable for:

 

• Indirect or consequential damages

• Loss of profit or business

• Delays caused by third-party shipping services

 

 

Nothing in these Terms excludes liability where it would be unlawful to do so.

 

 

 

13. Privacy & Data Protection

 

 

Customer personal data is processed in accordance with applicable data protection laws including GDPR.

 

Please refer to our Privacy Policy for details on how personal information is collected, used and stored.

 

 

 

14. Governing Law

 

 

These Terms and Conditions are governed by the laws applicable in Gibraltar.

 

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of Gibraltar.

 

 

 

15. Changes to Terms

 

 

Beautiful Moments by Elka reserves the right to update or amend these Terms and Conditions at any time.

 

The latest version will always be published on this website.